One of the things that has a tremendous amount of potential for technology-based training within Hospitality & Retail environments is a concept called "Content-as-a-Service" or CaaS. The basic idea is very similar to "Software-as-a-Service" or SaaS, but applied to eLearning content. Your Learning Management System (LMS) may be housed in your Corporate data Center, but the actual courseware could reside elsewhere - in the cloud. That way, it can be maintained externally, and dynamically loaded on an as-needed, real-time basis. The popularity and buzz around cloud computing has really taken off, but there are still some on-going concerns about entrusting a third-party with important or proprietary data. However, eLearning content is perfect for maintaining in the cloud because it's not mission-critical. When it's updated, the exact same content will be immediately available to anyone around the world. Plus, third party companies that provide CaaS can arguably do it better/cheaper/faster than your own IT department because that's their business, and they can apply economies of scale across multiple customers to reduce the cost.

Definitely something to consider...