Imagine if you could do the same amount of training, only better, for 30% less.

How would you use the savings? To do more training? Launch new programs?

If you’re thinking “keep dreaming”, you should know that the Venza Group has been able to achieve these results for clients. For the past four years, we’ve worked with Hospitality and Retail industry leaders to maximize training effectiveness, while reducing cost.

In today’s highly-competitive environment, it’s essential to deliver consistent, high-quality customer service. Well-trained employees can have a positive effect on the bottom line because they tend to be more productive, and their satisfaction/retention is higher. However, it’s more challenging than ever to keep skills up-to-date because of:

• Constant turnover – often exceeding 100% annually
• Downsizing - which makes it necessary to assume new job roles to cover for positions that have been eliminated
• New business processes and technologies always added to the mix
• Geographical dispersion – long distance communication of information, and the feeling of being “disconnected” from regional/corporate office
• Due to multiple shifts and 24 hour nature of the business, it’s hard to get everyone together at the same time for training
• Staff members can’t be taken away from customer-facing roles for extended periods of time to do training without negatively impacting customer service
• Difficult to determine levels of staff competency in any given area, what training has been administered/taken at any given point in time, and what additional training is required

The question then becomes, what’s the best and most cost-effective way to accomplish this? The answer is eLearning versus traditional classroom training. Advantages:

• Not only do employees prefer eLearning, but they learn better with it. They remember what they learn more accurately, and retain it longer. Many studies show a 15%-25% increase in learning achievement
• Typically, the time a worker must spend being trained is reduced by about 40% using eLearning
• eLearning can be done at their own pace/timing, or even just-in-time. It can also be done during off-hours
• Offers tracking and testing to insure compliance, and monitor results
• It’s cheaper to do eLearning because the initial development and delivery costs are offset by the reduction and/or elimination of:
  • Trainee wages (40% less when eLearning)
  • Trainee travel costs (none for eLearning)
  • Trainer wages and travel costs (none for eLearning)

In fact, the ROI for eLearning can be 50%-60% greater than traditional classroom training

How can the Venza Group help? We offer the following services that can be highly customized for your specific needs:

• Advisory Consulting Services
• Application Development
• Creative Services
• Custom eLearning
• Language Translation & Support
• Marketing & Communications
• Program Management Services
• Staff Augmentation
• Usability Engineering

We also have a JumpStart Program intended to get you into the technology-based training game in a high-impact, low-risk way by providing a package of software and services at a modest introductory price.

Why the Venza Group? Hospitality and Retail industry clients choose us over other learning solution providers for the following reasons:

1. Unmatched experience. 100% of Venza Group employees have worked on hospitality and retail projects. We have developed web-based training for companies such as IHG, Mandarin Oriental, and Wyndham Worldwide. In addition, we have worked with leading POS and PMS vendors such as Micros-Fidelio
2. Over the past four years, the Venza Group has successfully completed over 50 hours of eLearning modules for hospitality and retail industry clients
3. The Venza Group possesses a set of tools and frameworks specifically intended to rapidly deploy training materials. Our simulation builder reduces normal development time by up to 30%. In addition, we have proprietary project management and collaboration tools that reduce time, risk, and cost
4. We offer total flexibility in how we work with clients. We can build complete eLearning modules that include extensive video and animation, tactical eGuides to be used as just-in-time job aids/reference, or mLearning for mobile devices like iPhones. In addition, we offer our Course Player and LMS for sale as software products if you would like to use these to develop your own content
5. Venza Group is a comprehensive, "one stop" learning solution provider. We can cover all of your needs from determining an initial strategy and approach to building a solution that is a perfect fit to making sure that it is rolled-out in such a way to achieve maximum impact/ROI
6. We’re totally committed to doing whatever it takes to make our clients successful, and we have a long list of client case studies, references, and testimonials to prove it

For an online demonstration on the kind of results we can generate for you, please contact us or dial (770) 685-6500.