VENZA, the leading provider of data protection and regulatory compliance solutions for the hospitality industry, today announced that it has named Nathalie Jara as Customer Success Lead. In this capacity, she will serve as the primary Customer Success Coach and key point of contact for many of VENZA’s clients.

“Nathalie was a long-standing core member of our team and primed to take the next step as a leader in the customer success effort,” said Olga Brunnerova, Customer Success Manager at VENZA. “Many of our current clients are already familiar with Nathalie’s wide-ranging skillset and close standard of care. As lead, she’ll carry that experience forward throughout our organisation—elevating the experience of what it means to be guided by one of our coaches.”

The Customer Success Team supports VENZA clients in the delivery, execution, reporting, and analysis of data protection efforts. The team’s coaches conduct client onboarding efforts, assist them with internal communication and rollout, hold regular touchpoints, provide progress feedback, and act as a dedicated point of contact. Key areas of the team’s product responsibility include VENZA Phishing™ and security awareness training using the VENZA Learning™ Content Library. Collectively, these efforts allow VENZA’s Customer Success Coaches to act as guides, operating as a functional extension of their clients’ teams.

Jara joined VENZA as a Customer Success Coach in 2022 after working in the hospitality industry for many years. She holds a Bachelor’s of Business Administration Degree from California State University, Bakersfield, and is located in California’s Central Valley.

“VENZA is distinguished from other data protection providers by our level of service,” said Jara. “We provide exceptional products but, as importantly, underwrite them an unbelievable support team who truly understand the unique nature of hospitality.”

“I am proud of the work that our coaches have accomplished during my time at the company, excited to transition into this new endeavor and look forward to building upon that as the team lead. My greatest passion is guiding others toward success and, based on great support from the outstanding leadership at VENZA, I feel well positioned to translate this into continued growth for our clients,” she added.

About VENZA

VENZA is the leading provider of data protection and compliance solutions for the hospitality industry. Drawing on decades of experience, VENZA provides 360-degree visibility that enables proactive risk management to mitigate vulnerabilities and keep your guests and their data safe. Know your risks and protect your enterprise with VENZA.

More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company with regional offices in Atlanta, GA, Pensacola, FL, San Juan, PR, and The Hague, Netherlands. For more information, visit www.VENZAgroup.com.

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