Jeff Venza
Chairman & CEO

Jeff is VENZA’s CEO. Unafraid to think outside the box, he has been a disruptive force in the hospitality technology industry since 2008 when he founded VENZA. Fueled by his passion for innovation, Jeff is an architect of change who has guided VENZA’s upward trajectory from the ground up to a multi-million dollar brand. Today, over 10,000 properties in over 100 countries trust VENZA to help them predict, protect, detect and respond to security and privacy threats. As an evangelist for what’s possible, Jeff is involved in crafting the company culture, developing new solutions and shaping future growth opportunities.

Prior to launching his own company, Jeff was Vice President of Training Services for AMERICAN SYSTEMS where he led the Enterprise Commercial Group (ECG). Over the years, he has been a driving force behind Fortune 500 corporations like The Coca-Cola Company and AirTran Airways, where he served in various key management positions.

Jeff has been involved in philanthropy most of his life and has served on the boards for the Association for Talent Development (ATD), Technology Associates of Georgia (TAG) and Supporting Adoption & Foster Families Together (SAFFT), a community-based organization of caregivers that supports the needs of Georgia’s foster and adoptive children. He is currently an active member of the HITEC Executive Vendor Advisory Council to provide input and advice into education, trends and topics that affect the industry and HITEC events.

In the midst of chaos, there is also opportunity. — Sun Tzu

David is VENZA’s CIO. David takes the fear out of clients by having the drive to learn and the ability to keep up with new technology. David is like Batmana normal person that uses tools and technology to be a superhero!

David currently holds the following certifications/recognitions: CISM, CISA, CISSP, PCI-QSA, PCIP, CDPSE, CHFI, CEH, Certified ISO/IEC 27001:2013 Lead Auditor, CNSS 4012, CNSS 4013A, CNSS 4011, CCNA, Cyber Ops-A, CCNA Security (retired), CCNA Routing & Switching (retired), CCENT (retired), Project+, Network+, Linux+, LPIC-1 Linux Administrator, and A+. He also holds a Master of Science in Cybersecurity and Information Assurance, a Master of Business Administration in IT Management, and a Bachelor of Science in Information Technology – Security.

Marketing isn’t just a process to sell, it is an opportunity to teach & help others!

Joshua is VENZA’s President. His goal is to reach out to the hospitality world and supply them with the key information they need to understand how VENZA will help guide them on the never-ending journey of compliance.

If Joshua was a superhero, he would be “The Educator” (must be said in a deep voice). Also, if you are ever looking for a good hospitality story, we are sure he has one to share! #GoodTimes #VENZA #Learn #Teach


Daniel is a VENZA Partner and Co-Founder. His function revolves around developing, communicating, executing, and sustaining VENZA’s strategic initiatives. His aim is to transform fluid considerations into crystallized forms.

Daniel earned his MSc. from the University of Bristol, England. Before co-founding VENZA, Daniel founded and ran Music for Charities, a tech-based engine built to promote independent music and raise money for non-profit organizations. He was also the Director of Training Delivery at American Systems.


HR/Acct. Dir.

Robin is VENZA’s HR/Accounting Director. Robin is responsible for the overall culture of the company and is a “Momma bear, with a big heart and protective nature”. Robin takes care of VENZA’s employees and clients by consistently exceeding their needs and expectations.

Administrative Assistant/Office Manager
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel – Maya Angelou

Eileen is VENZA’s Administrative Assistant/Office Manager.  Years of raising her two children have developed her multi-tasking skills so much so that she has no problem keeping the VENZA crew in line. Whether it is trying to get a lizard out of the ladies’ room or assembling an office chair, Eileen is always up to a new challenge.

Senior Vice President of Sales
If you can dream it, you can do it. — Walt Disney

Scott is VENZA’s Senior Vice President of Sales. Scott’s athletic background and competitive nature drive him to produce results that are beyond measure. Scott wants to be the client’s guide on their journey to PCI Compliance and seeks to provide them the tools necessary to have a secure environment.

VP of Sales
Great things in business are never done by one person. They’re done by a team of people. — Steve Jobs

Juli is VENZA’s Vice President of Sales. Juli thrives on identifying the needs and expectations of her clients and matching them with the right products and solutions.

Having been a hospitality CFO earlier in her career combined with years of experience in data security and managing client relations, she has a unique perspective understanding the importance of data security and privacy.

Juli has a passion for the hospitality industry and realizes that the sale is just the first step in establishing and building a long-term relationship with clients.

Emil head shot
Sales Development Representative
Don’t be attached to the outcome. Enjoy the journey

Emil’s passion and his notion of existence is to support others to develop and grow either their personal or business circumstances. He is energized by spending time with others on the phone or face-to-face and getting to know their needs and wants. He is thrilled when it comes to helping others.

Sales Development Representative

Omar is the Sales Development Representative for VENZA.

Product Manager
The butterfly counts not months but moments and has time enough. — Rabindranath Tagore

Barbara is Venza’s Product Manager. As an assertive dreamer, she’ll find no project too crazy or impossible. Once she sets a goal in mind she will take charge and leave no stone unturned to make things happen.

Having explored several areas of the hospitality industry, from operations to marketing, sales, and IT, her versatile background serves her well to understand our clients complex structure and create outstanding products that provide value for our customers satisfying their compliance needs.

Brand Ambassador
Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world — Albert Einstein

Sean is VENZA’s Brand Ambassador. Sean would have been working for VENZA from the get-go had he not run off to Virginia to marry his lovely wife Linda in 2008. After working as a remote contractor for VENZA, Sean moved back to Atlanta in 2017 to be a courseware developer and was then promoted to Brand Ambassador later that same year.

As a creative problem solver, Sean not only finds solutions, but he does so with humor, helping to de-stress situations for both the VENZA staff and its clients.


Courseware Developer
Better gray than gone!

Will is VENZA’s Courseware Developer. Responsible for the overall quality and aesthetic appeal of digital content, Will produces customer-focused, quality solutions that are a significant part of VENZA’s continued growth and success.

Will’s favorite quote is from Albert Einstein: “Imagination is more important than knowledge.”

Product Analyst
No finite point has meaning without an infinite reference point — Jean-Paul Sarte

Being a veteran I understand the meaning of teamwork and how important it is. As the product analyst I work with not only Product Development but with all our departments to ensure that we here at VENZA are always providing the best tools to serve our clients.

PHP Developer
“They say the world has become too complex for simple answers. They are wrong.” — Ronald Reagan

Michael has always been the type of person that tries to understand how things tick. At a young age, he would take electronics apart, just to see what was inside, never being satisfied with the shell of simplicity that surrounds the most complicated things in everyday life. In his day to day work, he incorporates that same idea to understand how programs work and why they break. He has found that the hardest problems often have the simplest answers.

Technical Communicator
It is not the mountain we conquer, but ourselves. — Sir. Edmund Hillary

Casey is VENZA’s Technical Communicator. As an evangelist for the power of language to shape how we understand the world, he has spent his career teaching, training, and researching persuasive writing and public speaking techniques to a variety of audiences. Casey specializes in taking complex topics in making them simple and direct, so clients feel empowered to harness the whole range of VENZA’s products for their benefit.

When not writing, Casey enjoys gardening, woodworking, and watching the horses run in his beautiful hometown of Lexington, KY.

Security Manager
We are what we repeatedly do. Excellence, then, is not an act but a habit. — Aristotle

Larry is VENZA’s Security Manager. He enjoys working with clients to understand their organizations and the challenges they face protecting sensitive data. His goal is to assist clients in accomplishing their required tasks as easily and efficiently as possible. Larry is like the Green Lantern, coupling imagination with the positive willpower of the universe to battle evil—in this case, the fear and doubt we face every day in our struggle to keep information secure.

Larry currently holds the following certifications: CISSP, CISA, PCI-QSA, CDSPE and CEH.

Security Analyst
A new idea must not be judged by its immediate results. — Nikola Tesla

Charles is one of VENZA’S Security Analyst and PCI-QSA, or PCI-DSS evangelist. With over 15 years’ experience managing client cybersecurity incidents, audits and assessments across multiple verticals, he excels in providing solutions to protect clients against enemies of other “realms”. As cybersecurity is an everlasting process, he always says that “We never lose our vulnerabilities, we only learn to live above them.” He loves swimming, snorkeling, scuba diving as well as traveling.

His current certifications include CISA, CISM, CRISC, CDPSE, PCI-QSA formerly PCI-ASV as well as PFI.

Security Analyst

Robert is a Security Analyst with VENZA.

Security Analyst
“ Life is like riding a bicycle. To keep your balance, you must keep moving.” – Albert Einstein

Pablo is one of VENZA’S Security Analyst. Originally from Puerto Rico, with fifteen years of experience in IT Security with skills in Systems Security integration, Compliance, Risk Assessments, Audit Remediation, Digital Forensics and Incident Response. Pablo is a high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.  He also holds a Master of Science in Information Security.

Security Associate
Where there is a will there is a way

Chrissy is a Security Associate here at VENZA.
She comes to the team with more than 20 years within the Hospitality industry, bringing a wealth of knowledge regarding everyday struggles in the life of a GM. Although she survived the ups and downs of GM challenges, nothing has proven to be more difficult to her than her house filled with 3 kids and a “project-driven” husband. The quote that best describes Chrissy, “You never tell the client no until you know the answer is no.” She firmly believes in treating customers like they are family and demonstrates that on a regular basis.


IT Specialist
The ways of the world were a certain worth And to press a point while these oppose Were a simple policy Best wait, and you’ll lose no friends And gain no foes - Anonymous

Ernie is VENZA’s IT Specialist. With an extensive background in IT, IT Tech, Consulting, Ernie’s last gig was as a SysAdmin. Ernie can’t remember ever not being excited about something IT-related. He admires The Dark Knight’s resolve because just like Batman Ernie always gets the job done.

Vice President of Operations and Customer Success.
Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships. — Stephen R. Covey

MACARENA is VENZA’s Vice President of Operations and Customer Success. Originally from Buenos Aires, Argentina,  Macarena is passionate about delivering First-Class Service through teamwork and by opening lines of communication to achieve the desired outcome while managing data protection and security threats.

Prior to joining Venza, Macarena spent 15 years in a Leadership role within the Customer Success and Hospitality Industry.  Macarena has an exemplary record of building, developing and engaging Teams that deliver results while formulating strong and trustworthy client relationships.

As a seasoned professional with two decades of experience, Macarena is known for driving customer satisfaction, maximizing operational excellence and delivering exceptional performance.

Customer Success Manager
I didn’t come this far to only come this far, so we’ve still got further to go. — Tom Brady

Dominique is VENZA’s Senior Customer Success Manager.

Just like the Green Lantern, Dominique’s will to effectively overcome any obstacle is insurmountable. His goal is to protect the galaxy’s most vile cyberattacks from clients. In brightest day, in blackest night, no evil spyware shall escape his sight!

Customer Success Coach

Olga is VENZA’s Customer Success Coach. Based in Den Haag, Netherlands, Olga follows one of her favorite quotes by Brandon Sanderson and puts “journey before destination”. She is on a daily quest to ensure that our clients reach success when striving to protect and secure customer data. Utilizing her experience in hospitality as well as education, she will be by your side in your efforts to tackle any insidious security threats.

Customer Success Coach
Go as far as you can see; when you get there, you’ll be able to see farther.

Kevin is a Customer Success Coach and is passionate about building relationships through collaboration, teaching, and support. He is originally from Battle Creek, MI, but has been in the Atlanta area now for over 20 years. He has a Bachelor’s in Hospitality Management and a Master’s in education. Prior to joining VENZA, Kevin held leadership roles in the hospitality, education, and software industries. He is dedicated to using his experience and background to drive Customer Success at VENZA.

Customer Success Associate
people will forget what you said, people will forget what you did, but people will never forget how you made them feel. — Maya Angelou

LJ is a Customer Success Associate here at Venza. As a veteran of the hospitality industry, she has worked at numerous prestigious, award-winning hotels so she can deliver on the exceedingly high expectations of guests and clients alike. When not on her self-imposed quest to provide the best customer service possible, she is either gushing about her cats to her patiently indulgent co-workers or playing video games alongside her fiancé—and losing, mostly. She endeavors to make a lasting, heart-felt impression on any customer she helps

Customer Success Associate

Nathalie is a Customer Success Associate for VENZA.

Customer Success Associate
The unexamined life is not worth living. — Socrates

John-Michael is a customer success associate with Venza. He looks to combine his experience working in several customer service positions with his knowledge of technology and info security to assist customers daily in protecting their data and that of their clients.

Customer Success Associate
When we strive to become better than we are, everything around us becomes better too. — Paulo Coelho

Cat is a Customer Success Associate here at Venza. While an Australian citizen, she spent most of her life in Taranaki, New Zealand and now resides in Orlando, FL alongside her husband. In her previous roles, she excelled in providing exceptional care to customers and assisting with administrative duties. At Venza, she strives to be the friendly face that clients and co-workers alike can turn to and trust.


Rocky is a very proud St. Bernard who enjoys being a symbol of security to hotel guests. Rocky works hard being the mascot for VENZA traveling to resorts around the world helping hoteliers protect guest data. If you travel with Rocky make sure to stop and take a photo with him. Remember he likes you to tag him using #RockyVENZA. Rocky’s favorite quote: “I’m in love with cities I’ve never been to and people I’ve never met.” – John Green

Accounting Manager
Debits and Credits – got to keep them equal!

Richard started in Hospitality Accounting in the Spring of 1999.  He has working locations all over the United States, including Hawaii, Yellowstone National Park, and Key Largo Florida.  He has worked in hotels, private clubs, vacation rentals, and standalone restaurants. In the Fall of 2020 he joined the Finance Team with Venza

Staff Accountant
“There are no dumb questions, just dumb answers."

Artie is a Staff Accountant with CyberTek. He has worked as an accountant in many industries over the years, including hospitality-vacation ownership, a medical testing company & a women’s clothing manufacturer. And yes, he really is a bean counter as he worked for a coffee company and worked in a major inventory project.

Accounting Clerk

Sara is an Accounting Clerk with CyberTek.

David Neel
Chief Technical Officer

David Neel is the Chief Technical Officer at CyberTek MSSP. His role is to bring insights into data to assist our customers in a better understanding of who they are and how to improve. His roles during his 40 years in IT have included being a Student, Employee, Technician, Instructor, Speaker, Manager, Owner, Consultant. One Interesting fact: COVID-19 Vent survivor in 2022

Vice President of Information Technology

Estaban is the Vice President of Information Technology for CyberTek MSSP.

Managed Services Director

Stephen is VENZA’s Managed Services Director.

MSP Manager
The Future depends on what we do in the Present.

Kristi is VENZA’s MSP Manager. Kristi is dedicated to providing excellent customer service to MSP clients.  She and the Support Specialists have created a true Help Desk to address and resolve our client’s IT issues.

Customer Success Manager
Sometimes I pretend to be normal, but if it gets too boring I go back to being me

Anne is the Customer Success Manager at CyberTek MSSP, as a self-promoting multi-tasker, she has found this position perfect for her skillset. 

Prior to joining VENZA, Anne was Associate Publisher for Hospitality Upgrade providing insight into the Hospitality Technology industry where she found technology to be her passion. 

This is her first time working on the vendor “dark side” of the hospitality industry and hopes to provide the team with resources to continue the great strides VENZA has been making within the industry. 


Customer Success / Project Manager
No plan survives first contact with the enemy. — Helmuth Von Moltke

Paul West has a versatile history of over 30 years with international and domestic experience in hospitality technology governance on both sides of the vendor fence.
He guided his first two hospitality companies in operations, software development and technology through the millennium -and more recently assumed a multifaceted consultancy role as a Risk & Resilience Advisor, Benefits Solutions Counselor and Change/Project Management Guide.
Paul has always been resolutely dedicated to spotting, mitigating, and removing the GAPS between technical processes and business operations with a variety of solutions and services.
His mission as Customer Success / Project Manager continues to be “Mind the GAP” to ensure company elasticity, business continuity, data security and compliance -always with an eye on efficiency and profitability.
He is also current President of the Hospitality Financial Technology Professionals Greater Louisville Chapter.

Help Desk Manager

Greg is VENZA’s Help Desk Manager.

Systems Engineer

Casey is a Systems engineer for CyberTek.

Lead Systems engineer

Shawn is a Lead Systems Engineer with CyberTek.

System Administrator

Tom is a System Administrator with CyberTek.

System Administrator

Ron is a System Administrator with CyberTek.

Shawn Frazier
Network Engineer

Shawn Frazier is a Network Engineer for CyberTek MSSP.

System Administrator
Patrick Photo
IT Specialist

Patrick is VENZA’s IT Specialist.

Destiny Headshot
IT Specialist

Destiny is an IT Specialist with CyberTek.

Vulnerability Scanning Specialist
Never worry about numbers. Help one person at a time and always start with the person nearest you. — Mother Teresa

Prior to working at CyberTek, Tyler spent five years working with the public and assisting with their highly personal and confidential needs. Tyler finds helping others to be the most rewarding aspect of the business. Tyler says if you can help others to achieve their goals, you can end the day on a high note knowing that you made a difference. Tyler looks forward to making a positive impact on our client’s security and technology goals in the same way.

Level II Help Desk Engineer
It’s not so much what we have in this life that matters. It’s what we do with what we have. - Fred Rogers

Pat is a Level II Help Desk Engineer. Pat enjoys home improvement, building and flipping computer systems, repairing laptops, and working on his Russian language skills. He has spent several years overseas in Japan as a sailor and Thailand as an English teacher.  He has a bachelor’s degree in Information Technology and is also certified in Security+. He is also interested in yard sales not just for the products, but also to get to know those in his community.

Vulnerability Scanner Engineer
Adapt what is useful, reject what is useless, and add what is specifically your own. — Bruce Lee

Nathan is a Vulnerability Scanning Engineer who is passionate about assisting clients by ensuring they attain compliance along with helping Venza’s MSP team. Nathan aims to continuously learn with each new challenge ahead.

Level II Help Desk Engineer

Nathan is a Level II Help Desk Engineer for VENZA.

Steven Headshot
Level II Help Desk Engineer
It’s not how we make mistakes, but how we correct them that defines us. — Rachel Wolchin

Steve’s position is a Level II Help Desk Engineer with VENZA MSSP.  Steve has officially been in IT for more than a decade, before that he was the “go-to” guy for IT help and questions.  His last position was a System/Infrastructure Administrator for the county government in Wisconsin.  Steve is a logical thinker and enjoys problem-solving.

Help Desk Engineer Level II
Level I Help Desk Engineer
Technology is a useful servant but a dangerous master. — Christian Lous Lange

Michael is a Level I Help Desk Engineer, Michael enjoys working with customers to find issues in technology whether it be to repair the computer physically or support them remotely. Michael’s end goal is to grow and become a Cybersecurity Professional one day.

Help Desk Technician

James is a Help Desk Technician.

Procurement Specialist
Thank you to every person who has ever told me I can't. You are just another reason I will.

Andrea has worked at CyberTek for four years, and as procurement specialist for the last two. In her spare time she enjoys baking, crafting and spending time with her dog and husband.

System Administrator

Alex is a System Administrator for CyberTek MSSP.

System Administrator

Andrew is a System Administrator for VENZA.

Compliance Analyst

Tess is a Compliance Analyst.

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