PII and Mass Customization

By Marion Hughes-Roger, VP Business Development, Hospitality Evolution Resources   Sitting in the audience at the 2013 PhocusWright Innovation Summit, pitch after pitch is about personalization.  Whether it is technology […]

InterContinental Hotel Security Breach

The Intercontinental Mark Hopkins San Francisco has notified hotel guests that a  July 4th, 2013 security incident may have permitted unauthorized access to their personal information.  Potentially compromised information includes […]